the #1 subscription box for smokers

Each month you will get a mixture of new, unique items as well as replenishments on some of your consumables (like rolling papers, wraps, or lighters). Each month we aim to build upon what you have already received in previous crates. If you are signing up for the first time, you can preview what kind of items come in each box by tapping the What’s Inside? button on the Tier Overview above.

We ship your first crate within 24 business hours of signing up. Most customers receive their box within 2-6 business days. Shipping times may vary due to your location, weather restrictions, or national holidays. Once your crate has shipped, you will receive tracking information so you can follow the progress of the delivery to your doorstep.

Your following crates will be processed on the same calendar day that you originally signed up.

Yes! You can sign up for a monthly or quarterly (3 months at time) subscription and you can cancel at any time before your next renewal date. Your renewal date will be located in the Subscriptions section of your My Account page. If you don’t like your crate, you can return it within 14 days of delivery so long as all of the items are unused and unopened. See our Return Policy for more information.

You can e-mail [email protected] if you would like us to cancel your subscription for you, but please allow 48 business hours before your renewal date so that we may get to you before your subscription automatically renews.

Yes, you can easily pause any of your subscriptions from the Subscriptions tab of the My Account page. If at any time you decide you want to resume your old subscription, you can do so from the same page. 

You can also e-mail [email protected] if you would like us to pause your subscription, but please allow 48 business hours before your renewal date so that we may pause it before your subscription automatically renews.

Yes! The Cargo Crew is committed to your satisfaction. If you’re unhappy with your crate, you can return it within 14 days of delivery as long as the products are unused and unopened. Please see our Return Policy for more information on the process.

We value your feedback and want you to love all of the items you receive in your crates each month. We will try to accommodate any exchanges or preferences you may have for individual items you receive in your box, but it ultimately depends on product availability and price as to whether we will be able to carry out your request. Please reach out to [email protected] if you have any issues with your subscription box.

Yes! We ask that you simply pause or cancel your current subscription and then sign up for the subscription tier that you would like to switch to. If at any time you decide you want to resume your old subscription, you can do so from the Subscriptions tab of the My Account page.

You can e-mail [email protected] if you would like us to help, but please allow 48 business hours before your renewal date so that we may upgrade/downgrade you before your subscription automatically renews.

Shipping is free for subscribers in the contiguous 48 states. Most crates shipped to these areas will arrive within 2-6 business days of your order.

We do not currently ship the Cargo Crate Subscriptions anywhere outside of the contiguous United States, including Alaska and Hawaii.

Although these locations are within the United States, shipping to these locations is only possible via air. Many items inside of our Cargo Crate subscription boxes, such as lighters & butane, are not allowed to be shipped via airplanes. For that reason, we are unable to properly service these areas at this time. We hope to be able to serve our customers in these locations soon!

As a US-based company, shipping to customers in Canada requires a lot of extra steps, including customs inspections, additional shipping fees, and long delivery times. For those reasons, we have decided not to currently offer our subscriptions in Canada until we can provide a better customer experience for those subscribers.