Shipping Info
This product will ship within 24 hours if purchased on Monday-Friday, with a same-day shipping cut-off time of 8AM PT. If you place an order for this product on Friday after 8AM PT, your order will ship on the following Monday. In the event of national holidays, this product will ship on the next business day following the holiday. Please see the Backorder Policy if this product is on backorder.
Discreet ShippingSmoke Cargo understands that privacy & discretion is important when it comes to buying smoking & similar lifestyle products online. Smoke Cargo is committed to ensuring that we protect your privacy during shipping. Your order will arrive in a plain brown box with no identifying colors or labels. The company name listed on the shipping label on the box will be SMK Cargo.
Returns & Exchanges
This product is eligible for Instant Returns within 30 days of your order date. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. All returns must be postmarked within thirty (30) days of the order date. All returned items must be in new and unused condition, with all original tags and labels attached.
Please note, you will be responsible for all return shipping charges. Used, opened, damaged or worn items cannot be returned or exchanged. For defective or damaged products, please contact us to arrange a refund or exchange.
Instant ReturnsYou can receive instant store credit for returns by requesting an instant return via e-mail at [email protected]. Simply let us know what item(s) you would like to return and we will issue you a gift card (minus return-shipping fees) for use immediately along with a pre-paid return shipping label for your item(s).
You can begin shopping right away with your gift card. Your new order will ship once we receive and process your returned item.
Rhonda (verified owner) –
Very nice product
Holly Berger (verified owner) –
Only issue was it looks more red than pink but it’s easy to light and to adjust.
Cargo Crew –
Thank you for your feedback about your Scorch Torch, Holly! I’m sorry to hear that the color was not what you were expecting. We take pride in being a company that can provide customers with exactly what they’re looking for and we want to make sure that every customer has an amazing experience with us.
I have passed your feedback on to our product team so they can work on capturing new photos of these torches in the future–we want all of our products to be perfect for each customer! Thank you again for taking the time to leave a review and I hope it won’t be too long before you purchase from us again.
leahr82 (verified owner) –
I would give this 5 Stars but it is not actually the Scorch Torch Shifter. It’s exactly the same except for 1 minor detail which is 1 of the main reasons I loved this lighter. But I contacted Customer Support and they replied immediately letting me know that they have reached out to Scorch Torch to ask when the original Scorch Shifter would be available again, unfortunately they never responded back.
But customer service was Amazing, very satisfied with the items I have purchased from here and now also very satisfied with my interaction with Customer Support. Thanks!
Cargo Crew –
Hey Leah, thanks for taking the time to let us know about your experience! We’re sorry that we weren’t able to get a response from Scorch Torch this time around but we’ll keep trying.
We’re so glad you were satisfied with our customer service and appreciate your patience as well. I hope you will continue to enjoy our products in the future.
Iridyan Mendoza –
Really nice lighter, and extremely well priced. If you like an occasional cigar and don’t like reaching for an unreliable flame, add this one to your household.